2.3 Methods of Communication

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2.3 Methods of Communication: Cambridge IGCSE Business 0264 lesson

2.3 Methods of Communication is one of the 4 lessons in Unit 2 People in Business of Cambridge IGCSE Business 0264, for first examination in 2027. It is an editable PowerPoint of 35 slides written against syllabus sections 2.3.1 and 2.3.2, with 2 embedded video case studies, 3 learning checks and an exit ticket. Also suitable for Cambridge IGCSE (9-1) Business 0774 and Cambridge O Level Business 7081, which share the same content.

Each method from email to social media and mobile calls gets its own slide, then an activity on choosing the method for a given situation. Three real cases carry the second half: McDonald's and its Our Lounge app, built after US labour turnover more than doubled to 45 per cent; Boeing, where students identify communication failures from the video; and the Deepwater Horizon disaster as an example of what barriers cost.

Slide from lesson 2.3 of Cambridge IGCSE Business 0264: Methods of Communication

Learning objectives

Taken from the objectives slide of the lesson, which follows the syllabus wording.

2.3.1 Why communication is important

  • why communication is important for a business
  • methods of communication, e.g. meetings (face-to-face or virtual), email, text messages, social media, phone calls (including mobile calls), letters, posters and noticeboards
  • advantages and disadvantages of different methods of communication
  • internal and external communication
  • recommend and justify which method of communication to use in a given situation

2.3.2 Communication barriers

  • examples of communication barriers
  • reasons for communication barriers
  • problems caused by communication barriers
  • how communication barriers can be reduced or removed

What is in the lesson

The running order below is the deck as sold. Every lesson in the course follows the same shape: learning objectives, content slides with the real business examples, a learning check after each section, a case study with questions, key takeaways and an exit ticket. A teacher answer key (PDF), with model answers to every learning check, case question and exit ticket, is included when you buy the unit or the complete course.

Slide by slide (35 slides)
  1. Title slide
  2. Learning Objectives
  3. What is Communication?
  4. Types of Business Communication
  5. Benefits of Effective Communication
  6. Categories of Communication Methods
  7. Email Communication
  8. Business Reports
  9. Business Letters
  10. Business Meetings: Face-to-Face or Virtual
  11. Posters and Noticeboards
  12. Learning Check
  13. Social Media Communication
  14. Text Messages
  15. Phone Calls (Including Mobile)
  16. Choosing Communication Methods
  17. Activity: Which Method of Communication?
  18. Learning Check
  19. Case Study: McDonald's Communication
  20. Watch: McDonald's 'Our Lounge' (video)
  21. In 2018, labour turnover more than doubled to 45% in the US and Europe.
  22. Case Study: Boeing (video)
  23. Question: From the video, identify two communication failures at Boeing.
  24. Ineffective Communication: Consequences
  25. Communication Barriers: Language
  26. Overcoming Language Barriers
  27. Communication Barriers: Environment
  28. Overcoming Environmental Barriers
  29. Communication Barriers: Management Style
  30. Overcoming Management Style Barriers
  31. Learning Check
  32. Case Study: Deepwater Horizon Disaster
  33. Feedback Reduces Barriers
  34. Key Takeaways
  35. Exit Ticket

Where it fits

Week 12 of the 0264 scheme of work and pacing guide, which gives the course 46 weeks with a mock in week 41. Previous lesson: 2.2 Organisation and Management. Next lesson: 2.4 Motivating Employees. All 28 lessons: Cambridge IGCSE Business 0264.

How to buy

The lesson on its own: 2.3 Methods of Communication on TES. The unit: Unit 2 People in Business. The whole course in one download: 0264 Complete Bundle. Lesson 1.1 is free with its answer key if you want to see the format first.